Creating User Accounts

Using CityScape Admin, Organization Admin users can create new user accounts, or generate activation links for new users to create their own accounts.

If an Organization Admin user is creating a new user account, the following information must be provided:
  • Account ID - The Account ID, along with the password, are required when logging in. An Account ID can be either an Email Address or a Phone Number, and has to be unique for each account.
  • Account Name - The Account Name is an identifier for user accounts. It is not used for login purposes.
  • Password - A password must be created for new user accounts. This password is required when logging in to the assigned application(s).
    Note: Passwords must be at least 8 characters, and contain at least three of the following: lower case letter, upper case letter, number, or special character.
  • Roles - One or more application roles must be selected for new user accounts. The applications to which users can be assigned here are SmartCapture and SmartInspect. For more information on user roles, see Managing SmartCapture or Managing SmartInspect.

If a new user account is being created via an activation link, an Organization Admin must still provide all the above information except the password. An activation link will be sent to the Email or phone number used as the Account ID, and the new user will then be able to create their own password. Once an activation link has been generated, it will appear under Pending Activation. Activation links expire after 72 hours.

Note: Activation links can also be sent to a different Email address than that set as the Account ID by select Send Link To and entering an alternate recipient Email address.